Uzbekistan airlines refunded passengers 220 million soums due to unsatisfactory service.
In 2024, airlines in Uzbekistan reimbursed their customers a total of 220 million soms. This information was reported by the press service of the Committee for the Development of Competition and Consumer Rights Protection.
https://uzdaily.uz/ru/aviakompanii-uzbekistana-vernuli-passazhiram-220-mln-sumov-za-neudovletvoritelnoe-obsluzhivanie/2025-02-02 08:47:08
“As a result of the investigation into these complaints, a recalculation in favor of consumers amounting to approximately 220 million sums has been ensured,” the statement says.
In particular, there were instances of consumer dissatisfaction due to flight delays lasting several hours, during which passengers were not provided with rest rooms, clean drinking water, or food.
There were also cases where passengers canceled their tickets due to prolonged flight delays. Following the committee's review, all passengers were refunded the amount paid for their tickets.